Customer Service Helpdesk
Often customers call to find out when they can expect goods to arrive or other enquiries which we can deal with for you, enabling you to concentrate your resources on delivering the products/goods which have been ordered. It can often be much more cost-effective to use our spare capacity to deal with these enquiries than to employ extra staff who represent an expensive fixed overhead and can still be often overwhelmed by calls at certain times of the day.
We can integrate our bespoke call handling scripts with your website empowering us to give your customer the information they need with minimal fuss and maximum efficiency helping to promote a positive customer experience which will increase the chance of repeat orders.
To promote seamless integration and flexibility we recommend that any business using us for this function considers ordering an Inbound Geographic or Non-Geographic number, alternatively Port your existing number to us which not only enables us to program intelligent call routing but comes with the option of Call Management Solutions enable us to provide you with a Total Inbound Solution.
You can call us free from a BT landline on 08000 14 14 14 to discuss your requirements or you can complete our Enquiry form