Engineer Callout
Many of the companies we deal with have maintenance contracts whereby the customer needs to be able to contact an engineer, electrician or maintenance expert out-of-hours. For example, letting agents often need to provide tenants with a number to call in the event of a flood or power failure.
Our Solution
Due to the intelligence behind our Geographic or Non-Geographic inbound numbers we can offer a solution which means that when your office is shut calls are routed to our CallAngels Live Call Handling PAs, who can then transfer a call or email/text a call out request to your engineers.
Out-of-hours calls can be diverted to us from your office manually when you close or automatically via a Virtual Switchboard, which can be programmed to route calls through to us seamlessly without letting your customer know. You can even have calls routed directly to your engineers from a pre-programmed option on our Virtual Switchboard service.
To promote seamless integration and flexibility we recommend that any business using us for this function considers ordering an Inbound Geographic or Non-Geographic numbers, alternatively Port your existing number to us which not only enables us to program intelligent call routing but comes with the option of Call Management Solutions enable us to provide you with a Total Inbound Solution.
You can call us free from a BT landline on 08000 14 14 14 to discuss your requirements or you can complete our Enquiry form