Our Story

You are Here:

Home >

Our story

Pay a bill (recurring)

View phone bills

Dolphin Com Ltd was established in 1999 to offer discounted phone calls to businesses compared to traditional suppliers such as British Telecom. We quickly realised that while most telecom companies concentrated on offering discounts to ‘outbound-call’ customers, many businesses were still being grossly overcharged for inbound calls to 0800 FREEphone numbers.

Recognising that there was an opportunity to save business customers money on these services, we were the first company in the UK to launch a website offering discounted 0800 FREEphone, 0845 Local Rate and 0870 National Rate Numbers. This gave businesses the facility to view and then order from 1000’s of numbers on our online database. Nearly 12 years on we currently provide Inbound Call Solutions to over 4,500 business customers throughout the UK.

In 2002 we also started providing ‘Live Online Call Statistics’ on every Telephone Number, enabling our customers for the first time to analyse how efficient they were at dealing with inbound calls, often valuable sales enquires. These Call Statistics included Unanswered and Engaged calls, and highlighted a startling fact...

Over 93% of our business customers were missing calls (often without realising).

This was a defining moment in our history as it made us realise that the service we offered our customers could no longer be confined to simply providing Telephone Numbers, but on the discovery of this information we knew we needed to offer them a ‘Total Inbound Call Solution’.

Part of being able to provide a ‘Total Inbound Call Solution’ came with the launch, in 2005 of our bespoke Live Call Handling Service – ‘CallAngels’, this was an exciting step for us as it meant for the first time we were not only able to highlight missing inbound calls to our customers (usually translating to lost sales), but we could now offer a cost effective bespoke solution, where our professional ‘CallAngels’ would answer the phone in our business customers name, take relevant information / orders and then email / text this directly to them, helping to ensure a sale.

The good news is that our CallAngels service has proven to be an enormous success. The reason it has been so beneficial to our 150+ business customers who use it, is because we intercept calls that would have otherwise gone through to Voicemail, which would have resulted in the customer hanging up and potentially calling a competitor.

Having your calls answered professionally, by a real person, in your company name means the caller is less likely to hang up without leaving their details. This together with our capacity to answer your calls when you can’t, means that we have been able to offer this service at a very cost effective price, this is very much to do with economies of scale.

With regards to more recent developments, we have introduced some very clever Call Management options which can ‘Bolt-on’ to the back of all of our numbers. We have also recently added a full range of Geographic area code numbers from every area in the UK, which can be viewed and ordered from our online database.

Our goal is and always has been to understand our business customers and help them to generate more sales by ensuring every call/inquiry to their business is answered. We know that almost every business, no matter how large or small, loses sales every month through missed calls; one reason for this is the inability to talk to more than one customer at a time. Our ‘CallAngels’ service gives our customers the power to expand their business much more quickly and efficiently as they can suddenly deal with an unlimited number customers at the same time, in short, this can mean the difference between success and failure.