This is a performance indicator tool which adds value to your Call Queuing service as it gives you the ability to view how many callers are waiting in a Call Queue at anyone time - Live Online.
You will be able to see how your company is performing in processing inbound calls and enable you to make changes to minimise the loss of potential customers, as callers will not be happy to queue indefinitely!
It enable you to pro-actively manage and plan your resources to more efficiently to meet demand and will highlight any ‘bottle-necks’ which need to addressed. Helping to maintain customer service levels or maximise sales.
Many companies are not aware how many calls they miss by not having this feature.
Have a pre-recorded apology message played to your customer when they are in a Call Queue.
Allow customers to listen to music while on-hold or in a Queue.