Reservation / Booking Service
Similar to Online Order Taking we have many business customers mainly in the Hotel and Restaurant industry where we can manage their bookings or table reservations. This can be efficiently managed by the use of our pioneering Shared Diary System where you can see what reservations we have made for you online. Having access to this system reduces the chance of double room bookings or reserving the same table twice, as you are able to update the online diary from your end (you way wish to free up a table or room due to a last minute cancelation). Alternatively you may have a website we can link to, to carry out the table reservation or room booking for you.
The reason this works so efficiently is because restaurants tend to open later in the day, however customers often want to ring up to enquire about availability and reserve tables before staff have arrived for work. This means they are usually greeted by the dreaded answering-machine / Voicemail message leaving them non-the-wiser as to whether tables are available and what time they can be seated. This can often be the difference between deciding to eat at your restaurant or not.
With regards to Hotels it is very often that staff are busy dealing with customers at reception, on other calls (therefore meaning lines are engaged or through to Voicemail). Having our CallAngels Staff answering these calls for you ensures you have every chance of filling those empty rooms which are costing you money.
We can not only make bookings or reservations but give out useful information such as how to find your premises, menus or what time breakfast is served. In fact such is our flexibility in writing bespoke Live Call Handling Scripts we can do whatever you want us to. After all you know your business better than we do!
Our Reservation / Booking service can be very effective for many types of businesses, not just hotel and restaurants.
Remember we are not just here to save you money on wages but to generate extra business for your company!
Call us free on 08000 14 14 14 to discuss your requirements or simply click here to fill-in our enquiry form.