Our Disaster Recovery solution draws up our expertise in providing Numbering Solutions, which essentially means that if you purchase one of our Geographic or Non-Geographic Numbers you will have the ability to remotely (either online or by calling us) divert the number(s) directly to our Call Centre where a pre-prepared script will instantly be activated. Obviously you will have briefed us what type of calls to expect to receive and we will have been given an understanding of your business enabling us to deal with each call in the most efficient and appropriate fashion.
Without one of our numbers you may find it impossible to manually divert calls in the event that your business becomes incapacitated as a result from a disaster, natural or otherwise.
We feel that our prime location not only minimises the likely-hood of being disrupted, but together with our access to fully trained and flexible Customer Service staff means we are able to offer you a concrete back-up service. We also work closely with local recruitment agencies who are able to provide us with additional fully trained customer service staff within the hour, enabling us to substantial ‘scale up’ our capacity to answer calls at short notice.
Your pre-arranged Live Call Handling Script is activated as soon as your number is diverted enabling us to start dealing with your calls in whichever way we have previously arranged such as emailing messages to certain employees wherever they are located, giving out information to your customers or simply collecting and inputting customer information into your database.
With our Inbound Numbering expertise, which offers Call Management Solutions such as Call Recording, Virtual Switchboards and DIY Divert (online management), we are the only company in the UK which can offer you a bullet-proof Disaster Recovery solution.
Nobody likes to think a disaster will happen to their organisation but planning for these events for a nominal fee insures against potential risks which could be catastrophic for your business.
Please do not hesitate to contact us on either 08000 14 14 14 or simply click here to fill-in our enquiry form.