Call Forwarding l Call Diverting l Call Transferring

For virtual businesses or entrepreneurs, being able to answer calls while on the move is a must. Many business owners don't realise that they can automatically transfer important calls from a landline to a mobile phone. In this post, we look at how you can always be accessible with call transferring, even on the go.

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Call Forwarding & Call Diverting

Missed or unanswered calls rarely help a business's reputation. For clients and customers with an important question or looking for a solution, being able to speak to a member of staff is a major plus that helps increase faith in, and loyalty to, your brand. However, if you're constantly on the move, it's not always possible to be by the landline, waiting for the phone to ring. Call diverting from a landline to mobile ensures you can still provide an exception level of service, while maintaining disparity between your business and personal phone numbers.

Studies have shown that over 50% of first-time callers in the UK fail to leave a voicemail if their calls aren't answered. Diverting your calls gives you maximum control, prevents your reputation from being compromised and can even help save clients and make new sales. Despite the benefits, many people shy away from diverting their calls, due to its perceived difficulty. However, far from being complex, it's actually a very simple and straightforward process.

As a business owner, it's crucial that you keep track of all your calls for both sales purposes and to maintain a good level of customer service. In some situations, you may need to be available round the clock or be on hand to take an important client phone call. But what happens if you're regularly out of your office? To avoid missing phone calls, call forwarding from a landline to a mobile becomes crucial.

Of course, you could freely hand out your mobile number. After all, a business phone number is just a tool that allows customers and clients to get in touch with you, right? While that may seem the case, your phone number is much more important than you might think. Landline numbers, especially 0800 numbers, afford users a level of trust and make you appear more professional. With a diverting service, you can maintain that professionalism - all you need to do is choose which number should receive the incoming calls.

Updated on 1st July 2019

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