A virtual number, also known as direct inward dialling or access numbers, is a telephone number without a directly associated telephone line. Usually, these numbers are programmed to forward incoming calls to one of the pre-set telephone numbers.
Well, virtual numbers are compatible with desktop handsets, mobile phones and smartphones. This allows you to implement new features and services without having to buy new telephone systems and handsets, saving on costs. Using virtual numbers allows your business to establish a local presence, even though you may not be physically present. Use of a local virtual number gives you the ability to add a personalised feel to customer contact. Callers also appreciate calling a local number rather than a more expensive long distance one.
Consistency is key and virtual numbers are not tied to a specific device. Therefore, departments, teams and individuals can be reached by always dialling the same number, irrespective of where they are working from and who is to answer. Security is also high as you can easily see who called where and when, and at what cost., prevents users making unauthorised calls. Can also separate business and personal calls on the same smartphone.Updated on 1st June 2019