On our tariff pages for our telephone numbers you will find two of options “Landline Rate” and “Mobile Rate”. These are applicable depending upon which phone you choose to divert your virtual number too. For example if you answer your calls on a mobile phone, the “mobile rates” and “free minutes to mobile” will apply.
If you answer your calls on a Landline, the “landline rates” and “free minutes to landline” will apply.
We have four different pricing options on our phone numbers, the higher the cost of the monthly tariff, the more free minutes you will get for your inbound calls.
Our 0800 numbers are also listed in terms of how memorable they are. Therefore, the higher the cost, the more aesthetically pleasing the order of the digits will be, making the number easier to remember and a more powerful marketing tool.
No, all our numbers and services are virtual. This means that no physical hardware is required other than the phone you choose to answer your calls on. We will activate your virtual number through our network so do not require access to your premises. You will need to supply your landline or mobile phone number.
We do not supply phones or sim cards, all our services are virtual and designed to work in unison with your existing phone.
We can supply many different types of numbers:
Yes, we can set up multiple diverts on your number, this can allow the caller to be forwarded through to a different number should the first number be engaged or unanswered for a period of time.
This can also be set up based upon specific time periods. For more information see our Call Management Options
Yes, unless stated otherwise, all prices are exclusive of VAT.
You can, if you wish to make the changes yourself you need our DIY Divert Service set up. This allows as many changes to be made as you like, at any time.
We can make one off changes for you during office hours at a supplement. Changes made by customer services can take a maximum of 5 working days.
We are an independent intermediary who are able to source services from more than one telecom operator. This means that in the unlikely event that we were to cease trading our suppliers would be keen to continue to provide a service behind each number.
Fortunately, Dolphin Com’s financial accounts demonstrate that we are one of the strongest performers in the industry and have been trading for almost 20 years.
In the event that one of our suppliers should find themselves in financial difficulty we are able to port existing numbers to an alternative supplier. We are therefore able to guarantee continuity of service with any number we provide and feel this is an important benefit to our customers.
We ask that you keep us updated with address, email or name changes. This can be done by sending an email to email@example.com and stating your account number.
Please call customer services on 08000141414 from a landline or 03333211441 from a mobile to make changes to your payment details. Alternatively, you can print off your own Direct Debit Instruction and send it back to us here.
We ask that you keep us updated of any changes to these details. Please note this change needs to be made at least 5 working days prior to the collection date.
You can call customer services to make a payment over the phone. Or alternatively go to Pay a Bill to pay a one off invoice or set up a recurring payment online.
We bill one month in arrears and will email your invoice to you. Payments are taken by Direct Debit 14 days after the date that your invoice is issued; Credit/Debit Card payments are taken 1 day after this date.
You will receive a pdf invoice that will be emailed to you; you can also review your call itemisation and invoices online at www.freephonebill.co.uk
We strive to give customers the best possible service. In the unfortunate event that something should go wrong or you are unhappy, we have a full complaints procedure. Please email firstname.lastname@example.org if you require a copy.
To cancel you can email the request to; email@example.com. Alternatively you write to us at Dolphin Com Ltd. 3 Solway Court, Crewe Business Park, Crewe, Cheshire. CW1 6LD. A customer service agent will respond to advise you on the process.
We aim to keep our terminology straight forward and explanatory, these are some of the common terms we use: