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Dolphin Com Ltd, whose place of business is at: Suite 3, Solway Court, Crewe Business Park, Crewe, Cheshire. CW1 6LD.
Here at Dolphin we are committed to maintaining the trust and confidence of our visitors to our web site. We do not sell, rent or trade your information with other companies and businesses for marketing purposes; we take your data protection very seriously.
This policy provides detailed information on what we collect, why we need it, what we do with it and how long we store it for.
What we collect
Any personal information you submit to this web site which may be used to identify you such as your name, address, phone number and email address. Your IP address (not linked to personally identifiable information), which is logged by our web server. This is used to note your interest in our web site.
We use Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Why we need it
We need your information to send you notices and invoices and to collect payments for any services you purchase from us in-line with your contract with us. We also carry out security checks to protect you and us from online fraud; and to comply with legal requirements and applicable UK law.
What we do with it
Your information is encrypted and stored in our password- and firewall-protected servers which is only processed by our staff in the UK and is not accessible by any third party unless the law allows them to do so.
You can op-out of our mailing list at any time by sending an email to our Data Protection Officer Daniel Mellor.
How long we store it for
We only keep your personal details for a maximum of 6 calendar years if you are no longer a customer of ours after which it will be destroyed, if a customer commits fraud details will remain on file and will be shared with UK law enforcement agencies if requested.
We do not knowingly collect data relating to children aged 13 years or younger. If you are under the age of 13, you are not permitted to submit any personal information to us. If we learn that a child under 13 submits personal information to us we will attempt to delete the information as soon as possible.
You have the following rights:
- the right ask what personal information we hold about you at any time;
- the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and
- (as set out above) the right to opt out of any marketing communications that we may send you.
If you wish to exercise any of the above rights you can email our Data Protection Officer (DPO) Daniel Mellor.
If you are not happy how we handle your personal data you can raise a complaint with the Information Commissioners Office
Links to other web sites
This policy is reviewed regularly and was last updated on 24 April 2018.