Call Queuing
Call Queuing is a professional service that allows multiple callers to be put on hold, instead of being diverted to a voicemail or ringing off. You can also help create a good rapport with customers before you answer the call by adding an apology announcement, letting customers know their call is recognized or you can even play music to brighten up their day by adding On Hold Music.
You may also find that customers will only wait for so long before they hang up, so we suggest having our Telephone Answering service set up to avoid missing calls and potential customers.
How it Works
Queue View
This is a performance indicator tool which adds value to your Call Queuing service as it gives you the ability to view how many callers are waiting in a Call Queue at anyone time - Live Online.
You will be able to see how your company is performing in processing inbound calls and enable you to make changes to minimise the loss of potential customers, as callers will not be happy to queue indefinitely!
It enable you to pro-actively manage and plan your resources to more efficiently to meet demand and will highlight any ‘bottle-necks’ which need to addressed. Helping to maintain customer service levels or maximise sales.
Many companies are not aware how many calls they miss by not having this feature.
Additional Features
Apology announcement
Have a pre-recorded apology message played to your customer when they are in a Call Queue.
On-hold music
Allow customers to listen to music while on-hold or in a Queue.