Frequently Asked Questions
Q. What is an 08xx number and how does it work?
A. An 08 number is known as a 'Non-Geographic-Number.' This means that it has to point to a UK Landline number (i.e. a number that begins with 01, 02 etc) or a Mobile phone for you to receive calls on the 08 number. If you have an existing landline number you do not have to buy a new one.
An 08 number can also be diverted to more than one line when the first number is engaged or unobtainable, i.e. If your 08 number is pointing to 0123456789, if this number becomes engaged or unanswered for a period of time, the call can seamlessly be re-directed to 01234987654 and so on...
Q. What are the differences between your tariffs?
A. We categorize our numbers by how memorable they are. For example, a Bronze number will contain random digits whereas a Platinum number will have digits that look aesthetically pleasing to the customer - they are in essence, easier to remember.
Q. Do you need to come to my home?
A. No. We do not need to come to your home to install any hardware as our numbers are virtual numbers and do not actually exist.
Q. Do I receive an itemised bill?
A. Bills are sent by email as a PDF document, but the itemisation is stored on our servers, but can be viewed at any time.
Q. Can I divert my 08 number to my mobile phone?
A. Yes. You can divert your 08 number to any UK contract or PAYG mobile phone.
Q. Would I be charged if I changed from a PAYG sim to a contract mobile if I kept the same number?
A. We do not charge providing you do not change your mobile number.
Q. Can I divert an 08 number to another 08/Geographic number?
A. Unfortunately no because the 08 number needs to terminate to a valid UK landline / mobile number.
Q. When I have signed for my 08 number, do I own it?
A. You are classified as the 'End User' as stated by Ofcom (the governing body of the Telecommunications Industry) and therefore you can choose who you want to be your provider or carrier.
Q. How long does it take to connect an 08 number?
A. Numbers are usually connected within 24 working hours. If your 08 number is diverting to your mobile phone however, this may take up to 5 working days. If you have to post back a Direct Debit Instruction, your number(s) will only be connected when we receive your completed form.
Q. Can I have more than one 08 number pointing to the same line?
A. There is no limit to the quantity of 08 numbers you can divert to one line, however, the more 08 numbers you have pointing to the same phone line the greater the chance you potential customers will not be able to get through to you as the line will become engaged. We have a solution to this problem, Call Angels
Q. What happens if Dolphin Com cease trading?
A. We are an independent intermediary who are able to source 08 services from more than 1 telecom operator. This means that in the unlikely event that we were to cease trading our suppliers would be keen to continue to provide a service behind each 08 number. Maximum downtime, should this arise would be approximately 24 hours. Fortunately Dolphin Com's financial accounts will demonstrate we are one of the strongest performers in the industry and have been trading for almost 10 years. In the more likely event that one of our suppliers should find themselves in financial difficulty we are able to port existing 08 numbers to an alternative supplier. We are therefore able to guarantee continuity of service with any number we provide and feel this is an important benefit to our customers.
Q. How does Dolphin Com take payments?
A. We bill one month in arrears and will email your invoice to you. Payments are taken by Direct Debit 14 days after the date that your invoice is issued; Credit/Debit Card payments are taken 1 day after this date. You can access the call detail and invoices online at www.freephonebill.co.uk with your assigned username and password.