Call Statistics

Call statistics help you analyse calls to your marketing number and easily interpret graphs of your inbound calls. Snapshot data provides you with results of call handling efficiencies - enabling you to make informed decisions.

Our network based Call Statistics provides you with information on every call which includes the following;

Unanswered Calls - Number of callers hanging up before the call is answered.
Engaged Calls - Number of Calls where your phone line is engaged.
Ring Duration - How many seconds the phone rang for before it was answered.
Busy Times - Enables you to view when you are more likely to be missing calls due to an influx of enquiries during certain times of the day / day of the week.