Virtual Switchboard

This is fantastic bolt-on to direct your potential customers to the correct department therefore enabling you to answer more calls quickly and correctly, freeing up your lines, which may be otherwise be wasted on getting your customers to the correct department/person and saves you money and time being network based so you don't require any equipment to be installed, just you're number through us!

You can also filter one of your options so calls go directly to our Live Call Handling agents ensuring all calls are answered and in a professional manner.

How it Works

Out-of-Hours Switchboard

Have an ‘Out-of-hours’ greeting automatically played to your customer giving them 2 options to select in case of emergency. Each option will then divert the call to a pre-determined landline or mobile number.

e.g. Letting Agency : Option 1 – Emergency Gas Engineer, Option 2 – Emergency Plumber.

This could save out of hours staff having to constantly pass mobile phones between themselves when one takes over from the other.